SmallBizGenius Analysis
TravisMathew is a clothing retailer, primarily known for golf apparel, that receives mixed reviews. While some customers praise the product quality and style, many report significant issues with customer service, shipping, and returns.
Category Breakdown
Scores based on analysis of 38 recent reviews
Customer Service
2.5/10A significant number of reviewers report negative experiences with TravisMathew's customer service, citing unresponsiveness, difficulty reaching representatives, and unhelpful resolutions. Examples include delayed responses to return requests, failure to follow up on promised actions, and being given the runaround when seeking assistance.
18 reviews mention thisProduct Quality & Fit
8.0/10Many reviewers praise the quality, comfort, and fit of TravisMathew clothing and shoes. They often highlight the comfortable materials and stylish designs, with some specifically mentioning the 'Moneymaker' shoes and various pants as being comfortable and well-fitting.
12 reviews mention thisShipping & Processing
3.0/10Several reviewers complain about slow shipping and processing times, with orders taking longer than expected to be processed and shipped. Some customers report delays even after paying for expedited shipping, leading to frustration and dissatisfaction.
8 reviews mention thisReturns & Refunds
2.0/10Several reviewers express frustration with TravisMathew's return policy and the difficulty in obtaining refunds or exchanges. Common issues include having to pay for return shipping, long delays in processing refunds, and being unable to return sale items.
7 reviews mention thisWebsite Experience
4.0/10Some reviewers report issues with the TravisMathew website, including difficulties resetting passwords, finding products, and navigating the return process. One reviewer described it as the "worst website ever" due to password reset issues and frequent out-of-stock items.
4 reviews mention thisPros & Cons
What Customers Love
"Great product, good service. Very impressed with this new brand!"
"bought some pants and they fit and feel great!"
"Bought from the UK website. Super quick delivery and love the product."
Common Complaints
"Absolutely shocking customer service and antiquated returns process."
"SLOOOOW SHIPPING AND PROCESSING TIMES - Their Customer service claims they need 4 business days to process any orders."
"Quality Products - Bad Return Policy: Travis Matthew moderated and refused to publish my review on their website, so I'm leaving my opinion here."
"website says UK size - it’s not!"
"Shoes look and fit great. Come in 1/2 sizes. However the heel tears apart after 4-5 times wearing them."
Common Questions About Travismathew
Answers derived from customer review patterns
Is TravisMathew legit and trustworthy?
While TravisMathew is a legitimate company selling clothing and accessories, many customer reviews raise concerns about their customer service and return processes. Some customers have reported issues with delayed shipping, unresponsiveness from customer support, and difficulty obtaining refunds or exchanges. While some customers have positive experiences with the product quality and style, the prevalence of negative feedback suggests that potential buyers should be aware of the potential for issues with customer service and order fulfillment. It's advisable to carefully review their return policy and be prepared for potential delays or difficulties in resolving any issues that may arise.
Based on 15 reviewsDoes TravisMathew have good customer service?
Based on the reviews, TravisMathew's customer service receives predominantly negative feedback. Many customers report difficulty reaching customer service representatives, long response times, and unhelpful resolutions to their issues. Some reviewers describe the customer service as "shocking" and "awful," citing instances of being transferred to different departments without resolution, having calls dropped, and receiving no response to emails. While some customers may have positive experiences, the overall sentiment suggests that customer service is a significant area of concern for TravisMathew.
Based on 18 reviewsIs TravisMathew worth it for small business owners?
For small business owners, whether TravisMathew is worth it depends on their specific needs and risk tolerance. If the priority is stylish and well-fitting apparel and the business is prepared to potentially deal with customer service or shipping issues, TravisMathew might be a viable option. However, the numerous complaints about customer service, slow shipping, and difficult returns suggest that small business owners might want to proceed with caution or consider alternative brands with more reliable service. The potential for negative experiences could outweigh the benefits of the product quality and style.
Based on 20 reviewsWhat is TravisMathew's return policy like?
TravisMathew's return policy is a point of contention for many customers, with several reviewers expressing frustration and dissatisfaction. A common complaint is that customers are responsible for paying for return shipping, which can be costly. Additionally, some reviewers mention that sale items are not eligible for return, limiting options for customers seeking discounted prices. The combination of these factors, along with reports of slow refund processing, makes the return process cumbersome and potentially expensive for customers.
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